**Chargeback Policy**
We take chargebacks seriously and have a strict policy to prevent fraud. If you dispute a charge without contacting us, we may challenge the dispute and provide evidence of legitimacy.
**Unauthorised Transactions**
Contact us immediately if you think a payment was made without consent. We’ll investigate and collaborate with your payment provider if necessary. But if the transaction was authorised, we can’t process a refund.
**Fraudulent Chargebacks**
Filing a chargeback without a valid reason or after receiving the service is fraudulent. We’ll provide documentation to contest a completed service chargeback. We may restrict your access or pursue legal action if necessary.
**To avoid chargebacks,** contact our support team before initiating one. Many issues can be resolved promptly. If you have problems, give us a chance to address them before contacting your bank.
**By using our services,** you acknowledge compliance with our chargeback policy. We appreciate your cooperation for a fair and transparent payment and refund process.
**Customer Support and Dispute Resolution:**
Contact our support team for any concerns or disputes.
1. Contact Our Support Team
Contact our customer support team via email or live chat for any issues. We’ll promptly resolve them within a reasonable time frame.
To resolve your concern efficiently, provide relevant documentation like order confirmation, proof of payment, and screenshots (if applicable).
If you’re not satisfied with our initial resolution, request an escalation. A senior representative will review the issue and provide a final decision.
Consider seeking mediation or other alternative dispute resolution methods before pursuing legal action. We prioritise resolving conflicts fairly and efficiently.
Your trust and satisfaction are our priorities. We appreciate your patience and cooperation in addressing your concerns.
**Refund Approval and Payment Process**
We simplify and expedite the refund process. After reviewing your request, we’ll notify you via email. If approved, we’ll provide the refund amount and processing timeline. If denied, we’ll explain the reasons and offer alternatives.
Refund processing duration varies based on payment method and financial institution. Here’s an estimated timeline:
**Refund Policy:**
Refunds will be processed to the original payment method. If unavailable, additional info may be needed for an alternative method.
**Partial Refunds:**
Partial refunds may be issued for partial service usage or if the request aligns with service agreement terms. The exact amount will be determined by service usage and other factors.
**Currency and Exchange Rates:**
Refunds will be processed in the original transaction currency. Exchange rates applicable at the time of the refund will be applied. We’re not responsible for variations due to exchange rate fluctuations or financial institution fees.
**Exceptions:**
Some services or products are non-refundable, including:
• Downloadable digital products once accessed.
• Customised or personalised services rendered.
**Subscription Fees:**
Subscription fees will be charged after the billing period starts. To avoid charges, cancel before the renewal date.
**Non-Refundable Purchases:**
Promotional or discounted non-refundable purchases won’t be returned.
**Refund Policy:**
Our refund policy is fair and transparent. We aim to provide appropriate resolutions while maintaining business integrity.
**Customer Support:**
For any issues, contact our customer support team.
Contact our support team at [email protected] for any questions about your refund request.
**Refund Process:**
We verify all information provided when you request a refund. This ensures the refund is valid and the sale was legal. You can request a refund by emailing [email protected] with “Refund Request” as the subject or calling our customer service team.
To expedite the review process, keep all purchase documentation. Once a refund request is under review, our team carefully examines every detail to ensure fairness and protect everyone’s interests.
We’ll keep you updated on the status of your refund request. We’re committed to resolving each refund request fairly and transparently. If you have any questions or need further assistance, our dedicated customer support team is available.
If additional information is needed, the company contacts the customer within two weeks. The customer must provide this information within a fortnight to aid the company’s decision-making. The company will email the refund decision within five working days of receiving all necessary information, or within five working days if no more information is required.
Occasionally, the company may initiate a refund without customer consent. Funds will be processed promptly within ten business days. Refund requests may be declined if submitted after the permitted timeframe or if the customer fails to provide requested information.
**Final Decision and Refund Processing**
Final Decision Notification
After completing checks and investigations, the company will notify customers via email whether the refund request is approved or denied.
* If approved, the email will include the refund amount, payment method, and expected processing time.
* If denied, the email will explain the reasons and suggest alternative solutions or support options.
Refund Disbursement
If approved, the funds will be returned to the original payment method. The estimated timeline for different payment methods is:
* Credit/Debit Cards: 5 to 10 business days
* PayPal/Digital Wallets: 3 to 5 business days
* Bank Transfers: 7 to 14 business days, depending on bank processing times.
If the original payment method is unavailable, alternative refund options like store credit or another payment method may be provided.
Partial refunds may be issued for partial service usage, discounted products with non-refundable terms, or specific exemptions. The customer will be notified of the exact amount and reason for the adjustment.
For disputes, email support@EVARION LIMITED with a subject line like “Refund Dispute - [Your Order Number]” and attach supporting documentation. A senior representative will review the case within seven business days and provide a final decision. If a refund is denied, alternative options like service credits or discounts may be explored.
We prioritise customer satisfaction and have a transparent, fair, and efficient refund policy. We’ll resolve issues professionally and respectfully. Contact [email protected] or call us at default for inquiries.
Policy amendments and customer notifications will be sent via email or phone.
Policy Updates and Customer Awareness
We’re committed to continuous improvement and aligning our refund policy with industry standards and customer expectations. We may modify, update, or amend this policy at any time due to changes in our services, legal or regulatory requirements, market conditions, or customer feedback. The most recent version will be posted on our website and emailed to customers. Regularly review our refund policy to stay informed.
Transparency and Customer Communication
We’re committed to open and honest communication about policy amendments. Our customer service team is available to assist with any concerns or clarifications. Transparent policies foster trust and confidence, ensuring our customers feel supported and well-informed.
Contact Information and Support
For inquiries, refund concerns, or policy clarifications, contact us at:
Email Support: [email protected]
Customer Service Hotline: default
Website & Self-Service Portal: purelyrenew.com
Official Communications & Notices
Submit service cancellations, refund requests, or disputes through the appropriate channels listed above. Our team will guide you through the process and provide timely assistance.
Customer satisfaction is our priority. We’re committed to providing support and ensuring a seamless experience.
Customers may submit notices, inquiries, or complaints via:
Email: [email protected]
Phone: default
Company Address: Kortere 8, 2565 Nicosia, Cyprus
Website URL: purelyrenew.com
Company Name: EVARION LIMITED
Trade Register Number: Cyprus
Incorporation Number: HE 467296
Company Director: default
VAT: default
Main Institution Address: Kortere 8, 2565 Nicosia, Cyprus
Last update: 23.02.25